Ultimate Technology Services
Terms & Conditions
**Last Updated: 1/28/2026**
Welcome to Ultimate Technology Services (“UTS,” “we,” “our,” or “us”). By accessing or using our website, booking any service, or engaging UTS for repairs, consultations, installations, remote support, or any IT-related service, you (“Client,” “Customer,” or “you”) agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or services.
1. General Website Use
1.1. The content on this website is for informational and marketing purposes only.
1.2. You agree not to misuse the site, attempt unauthorized access, or engage in harmful activity.
1.3. UTS reserves the right to update, change, or modify these Terms at any time without prior notice.
2. Service Requests & Diagnostics
2.1. Any service request—online, in-person, or by phone—constitutes agreement to these Terms.
2.2. Diagnostic evaluations may incur a fee. Certain issues may require extended diagnostic time.
2.3. UTS is not responsible for delays caused by unavailable parts, manufacturer issues, or third-party vendors.
3. Customer Responsibilities
3.1. You certify that you are the legal owner or authorized user of the device(s) being serviced.
3.2. You agree to provide accurate account credentials when required (e.g., Windows password, Apple ID).
3.3. It is your responsibility to back up all data before service unless you request UTS to perform backup.
4. Data Backup & Data Loss Liability
4.1. Although UTS uses safe and professional methods, data loss can occur and is always a risk.
4.2. UTS is not liable for any data loss unless data backup is purchased as a paid service.
4.3. You acknowledge that electronics can fail unexpectedly and that data recovery is not guaranteed.
5. Remote Support
5.1. By requesting remote support, you grant UTS access to your device and authorize screen viewing, control, file access, and system modifications as needed.
5.2. UTS is not responsible for downtime, data loss, or changes caused during remote sessions unless resulting from negligence.
5.3. You agree to close sensitive information before remote access begins.
6. Cybersecurity, Viruses, and Malware
6.1. UTS will make reasonable efforts to remove malware, viruses, and infections but does not guarantee full removal in severe cases.
6.2. UTS is not responsible for reinfection due to unsafe user behavior or compromised accounts.
7. Security Monitoring & Illegal Content
7.1. For any cloud-based storage, server management, hosted service, monitoring, or maintenance plan, UTS reserves the right to:
- Scan uploaded files for viruses, malware, threats, or illegal content
- Monitor server activity to maintain system integrity
- Suspend access if suspicious or harmful activity is detected
7.2. Illegal or prohibited content includes but is not limited to:
- Pirated software
- Copyrighted materials without authorization
- Child exploitation content
- Terrorism-related materials
- Any files that violate U.S. law
7.3. UTS will immediately report illegal activity to law enforcement and may preserve relevant data.
8. Parts, Repairs & Warranty
8.1. All repair parts come with a manufacturer or supplier warranty, when applicable.
8.2. Labor warranties vary by service and will be stated on the invoice.
8.3. Warranty does not cover physical damage, user error, spills, drops, power surges, or software corruption.
8.4. Unauthorized tampering voids all warranties.
9. Payment Terms
9.1. Payment is due upon completion of service unless otherwise stated.
9.2. UTS reserves the right to require deposits for parts or large projects.
9.3. Devices will not be returned until the full balance is paid.
9.4. Unpaid balances after 30 days may be sent to collections and subjected to 5.9% interest rate Per 30 days.
10. Card on File Authorization
10.1. With your consent, UTS may securely store your payment card for future transactions.
10.2. UTS may charge the card on file for unpaid service balances after work is completed.
10.3. All stored card information is encrypted and protected under PCI-compliant methods.
11. Abandoned Devices
11.1. Devices left for more than 180 days after service completion will be considered abandoned.
11.2. UTS reserves the right to dispose of, recycle, or sell abandoned devices to recover service costs.
11.3. UTS is not responsible for data, accessories, or personal items left with abandoned equipment after 180 days.
12. Third-Party Services
12.1. Some services rely on third-party vendors (Microsoft, Apple, Amazon AWS, Google, surveillance manufacturers, etc.).
12.2. UTS is not responsible for outages, policy changes, discontinued features, or issues caused by third-party companies.
13. Limitation of Liability
13.1. UTS is not liable for:
- Data loss
- Loss of revenue or business interruption
- Damages resulting from pre-existing conditions
- Device failure after repair due to unrelated internal issues
13.2. Maximum liability for any claim is limited to the total amount paid for the service in question.
14. No Guarantee of Results
14.1. Technology varies, and success is not guaranteed.
14.2. Some issues may be unrepairable despite professional effort.
15. Privacy Policy Summary
15.1. UTS does not sell customer information.
15.2. Data is stored only as required for service or legal compliance.
15.3. Full privacy policy may be provided separately upon request.
16. Service Refusal
UTS reserves the right to refuse service for:
- Threatening behavior
- Fraudulent activity
- Illegal content
- Devices previously tampered with beyond repair
- Any situation deemed unsafe or unreasonable
17. Governing Law
These Terms are governed by the laws of the State of New York.
18. Credit Reporting, Non-Payment, and Personal Guarantee
18.1. Credit Reporting Authorization
By receiving services from Ultimate Technology Services (“UTS”), you authorize UTS or its designated collection partners to report unpaid balances, charge-offs, or delinquent accounts to consumer and/or business credit reporting agencies after reasonable attempts to collect the debt have been made.
18.2. Late Payments & Delinquency
Any invoice not paid within 30 days of completion will be considered delinquent. UTS may apply:
Late fees
Interest as permitted by New York State law
Administrative charges for collection processing
18.3. Collections Process
If an account remains unpaid after repeated attempts to contact the customer:
If the debt is unpaid after 30 Days a third-party collection agency Will Be hired to Collect the debt.
The customer may be responsible for collection fees, court costs, legal fees, and any additional amounts permitted under law.
Services for that customer may be suspended until the account is resolved.
18.4. Personal Guarantee (For Individuals & Business Accounts)
By engaging UTS for service, any individual signing or approving service (online, verbally, or in person) agrees to be personally responsible for all charges incurred.
If the customer is a business, the business owner or representative provides a personal guarantee, agreeing to be held personally liable for all unpaid balances, including:
Parts costs
Labor charges
Diagnostic fees
Collection and legal fees associated with recovering the debt
18.5. Chargebacks & Disputed Payments
Unauthorized chargebacks or disputed payments may result in:
Immediate suspension of services
Submission of the debt to collections
Additional legal and administrative fees
Reporting to credit bureaus if unresolved
18.6. Failure to Pay
Failure to pay for completed work may result in:
Withholding the device until the balance is paid (as permitted by NY law)
Charging the card on file (if applicable)
Referral to collections
Reporting to credit bureaus
Legal action to recover losses
18.7. No Service Refunds for Non-Payment
UTS reserves the right to deny future services to any customer with an unpaid or disputed balance until all outstanding charges are paid in full.
19. Non-Payment, Lien Rights & Ownership Policy
19.1. Payment Terms
Payment is due in full according to the terms outlined on the invoice or service agreement. Failure to remit payment within the agreed timeframe constitutes non-payment.
19.2. Suspension of Services
Ultimate Technology Service reserves the right to suspend or terminate ongoing services, monitoring, maintenance, support, or access to managed systems in the event of non-payment, where permitted by law.
19.3. Ownership of Materials & Equipment
All materials, equipment, and hardware supplied by Ultimate Technology Service remain the property of Ultimate Technology Service until paid for in full, unless otherwise stated in writing. Ownership does not transfer until payment has been received and cleared.
19.4. Mechanic's / Contractor's Lien Rights
For services involving the installation of equipment, cabling, wiring, or systems that permanently improve or are affixed to real property, Ultimate Technology Service reserves all rights permitted under New York State law to file a Mechanic’s or Contractor’s Lien for unpaid labor, materials, or services.
19.5. Legal Remedies
In the event of non-payment, Ultimate Technology Service may pursue all available legal remedies, including but not limited to collection efforts, small claims or civil court action, and lien enforcement, as allowed by applicable law. The client may be responsible for reasonable costs associated with collection efforts.
19.6. No Waiver of Rights
Failure to enforce any provision of this policy shall not be deemed a waiver of Ultimate Technology Service’s right to enforce such provision at a later time.
20. Contact Information
Ultimate Technology Services
Email: Info@ultimateTechnologyservice.com
Phone: 516-361-6385
Website: www.ultimatetechnologyservice.com