Ultimate Technology Services
Terms & Conditions
**Last Updated: 6/12/2026**
Welcome to Ultimate Technology Services (“UTS,” “we,” “our,” or “us”). By accessing or using our website, booking any service, or engaging UTS for repairs, consultations, installations, remote support, or any IT-related service, you (“Client,” “Customer,” or “you”) agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or services.
1. General Website Use
1.1. The content on this website is for informational and marketing purposes only.
1.2. You agree not to misuse the site, attempt unauthorized access, or engage in harmful activity.
1.3. UTS reserves the right to update, change, or modify these Terms at any time without prior notice.
2. Service Requests & Diagnostics
2.1. Any service request—online, in-person, or by phone—constitutes agreement to these Terms.
2.2. Diagnostic evaluations may incur a fee. Certain issues may require extended diagnostic time.
2.3. UTS is not responsible for delays caused by unavailable parts, manufacturer issues, or third-party vendors.
3. Customer Responsibilities
3.1. You certify that you are the legal owner or authorized user of the device(s) being serviced.
3.2. You agree to provide accurate account credentials when required (e.g., Windows password, Apple ID).
3.3. It is your responsibility to back up all data before service unless you request UTS to perform backup.
4. Data Backup & Data Loss Liability
4.1. Although UTS uses safe and professional methods, data loss can occur and is always a risk.
4.2. UTS is not liable for any data loss unless data backup is purchased as a paid service.
4.3. You acknowledge that electronics can fail unexpectedly and that data recovery is not guaranteed.
5. Remote Support
5.1. By requesting remote support, you grant UTS access to your device and authorize screen viewing, control, file access, and system modifications as needed.
5.2. UTS is not responsible for downtime, data loss, or changes caused during remote sessions unless resulting from negligence.
5.3. You agree to close sensitive information before remote access begins.
6. Cybersecurity, Viruses, and Malware
6.1. UTS will make reasonable efforts to remove malware, viruses, and infections but does not guarantee full removal in severe cases.
6.2. UTS is not responsible for reinfection due to unsafe user behavior or compromised accounts.
7. Security Monitoring & Illegal Content
7.1. For any cloud-based storage, server management, hosted service, monitoring, or maintenance plan, UTS reserves the right to:
- Scan uploaded files for viruses, malware, threats, or illegal content
- Monitor server activity to maintain system integrity
- Suspend access if suspicious or harmful activity is detected
- Check Files for Compliance.
7.2. Illegal or prohibited content includes but is not limited to:
- Pirated software
- Copyrighted materials without authorization
- Child exploitation content
- Terrorism-related materials
- Any files that violate U.S. law
7.3. UTS will immediately report illegal activity to law enforcement and may preserve relevant data.
8. Parts, Repairs & Warranty
8.1. All repair parts come with a manufacturer or supplier warranty, when applicable.
8.2. Labor warranties vary by service and will be stated on the invoice.
8.3. Warranty does not cover physical damage, user error, spills, drops, power surges, or software corruption.
8.4. Unauthorized tampering voids all warranties.
9. Payment Terms
9.1. Payment is due upon completion of service unless otherwise stated.
9.2. UTS reserves the right to require deposits for parts or large projects.
9.3. Devices will not be returned until the full balance is paid.
9.4. Unpaid balances after 30 days may be sent to collections and subjected to 5.9% interest rate Per 30 days.
10. Card on File Authorization
10.1. With your consent, UTS may securely store your payment card for future transactions.
10.2. UTS may charge the card on file for unpaid service balances after work is completed.
10.3. All stored card information is encrypted and protected under PCI-compliant methods.
11. Abandoned Devices
11.1. Devices left for more than 180 days after service completion will be considered abandoned.
11.2. UTS reserves the right to dispose of, recycle, or sell abandoned devices to recover service costs.
11.3. UTS is not responsible for data, accessories, or personal items left with abandoned equipment after 180 days.
12. Third-Party Services
12.1. Some services rely on third-party vendors (Microsoft, Apple, Amazon AWS, Google, surveillance manufacturers, etc.).
12.2. UTS is not responsible for outages, policy changes, discontinued features, or issues caused by third-party companies.
13. Limitation of Liability
13.1. UTS is not liable for:
- Data loss
- Loss of revenue or business interruption
- Damages resulting from pre-existing conditions
- Device failure after repair due to unrelated internal issues
13.2. Maximum liability for any claim is limited to the total amount paid for the service in question.
14. No Guarantee of Results
14.1. Technology varies, and success is not guaranteed.
14.2. Some issues may be unrepairable despite professional effort.
15. Privacy Policy Summary
15.1. UTS does not sell customer information.
15.2. Data is stored only as required for service or legal compliance.
15.3. Full privacy policy may be provided separately upon request.
15.4. All services or activities provided by the company will be kept strictly confidential to the individual engaging with us, except in cases where disclosure is required by law, such as through law enforcement requests, subpoenas, or court orders.
15.5. This confidentiality will not be breached or disclosed in any way, shape, or form, unless legally compelled by law enforcement, a subpoena, or a court order.
16. Service Refusal
UTS reserves the right to refuse service for:
16.1. Threatening behavior
16.2. Fraudulent activity
16.3. Illegal content
16.4. Devices previously tampered with beyond repair
16.5. Any situation deemed unsafe or unreasonable
17. Governing Law
17.1 These Terms are governed by the laws of the State of New York.
18. Credit Reporting, Non-Payment, and Personal Guarantee
18.1. Credit Reporting Authorization
By receiving services from Ultimate Technology Services (“UTS”), you authorize UTS or its designated collection partners to report unpaid balances, charge-offs, or delinquent accounts to consumer and/or business credit reporting agencies after reasonable attempts to collect the debt have been made.
18.2. Late Payments & Delinquency
Any invoice not paid within 30 days of completion will be considered delinquent. UTS may apply:
Late fees
Interest as permitted by New York State law
Administrative charges for collection processing
18.3. Collections Process
If an account remains unpaid after repeated attempts to contact the customer:
If the debt is unpaid after 30 Days a third-party collection agency Will Be hired to Collect the debt.
The customer may be responsible for collection fees, court costs, legal fees, and any additional amounts permitted under law.
Services for that customer may be suspended until the account is resolved.
18.4. Personal Guarantee (For Individuals & Business Accounts)
By engaging UTS for service, any individual signing or approving service (online, verbally, or in person) agrees to be personally responsible for all charges incurred.
If the customer is a business, the business owner or representative provides a personal guarantee, agreeing to be held personally liable for all unpaid balances, including:
Parts costs
Labor charges
Diagnostic fees
Collection and legal fees associated with recovering the debt
18.5. Chargebacks & Disputed Payments
Unauthorized chargebacks or disputed payments may result in:
Immediate suspension of services
Submission of the debt to collections
Additional legal and administrative fees
Reporting to credit bureaus if unresolved
18.6. Failure to Pay
Failure to pay for completed work may result in:
Withholding the device until the balance is paid (as permitted by NY law)
Charging the card on file (if applicable)
Referral to collections
Reporting to credit bureaus
Legal action to recover losses
18.7. No Service Refunds for Non-Payment
UTS reserves the right to deny future services to any customer with an unpaid or disputed balance until all outstanding charges are paid in full.
19. Non-Payment, Lien Rights & Ownership Policy
19.1. Payment Terms
Payment is due in full according to the terms outlined on the invoice or service agreement. Failure to remit payment within the agreed timeframe constitutes non-payment.
19.2. Suspension of Services
Ultimate Technology Service reserves the right to suspend or terminate ongoing services, monitoring, maintenance, support, or access to managed systems in the event of non-payment, where permitted by law.
19.3. Ownership of Materials & Equipment
All materials, equipment, and hardware supplied by Ultimate Technology Service remain the property of Ultimate Technology Service until paid for in full, unless otherwise stated in writing. Ownership does not transfer until payment has been received and cleared.
19.4. Mechanic's / Contractor's Lien Rights
For services involving the installation of equipment, cabling, wiring, or systems that permanently improve or are affixed to real property, Ultimate Technology Service reserves all rights permitted under New York State law to file a Mechanic’s or Contractor’s Lien for unpaid labor, materials, or services.
19.5. Legal Remedies
In the event of non-payment, Ultimate Technology Service may pursue all available legal remedies, including but not limited to collection efforts, small claims or civil court action, and lien enforcement, as allowed by applicable law. The client may be responsible for reasonable costs associated with collection efforts.
19.6. No Waiver of Rights
Failure to enforce any provision of this policy shall not be deemed a waiver of Ultimate Technology Service’s right to enforce such provision at a later time.
20. Venue and Jurisdiction
20.1. Any dispute, claim, controversy, action, or proceeding arising out of or relating to the services provided by Ultimate Technology Services ("UTS"), these Terms and Conditions, any invoice, estimate, project, repair, installation, maintenance agreement, managed service agreement, or any transaction between UTS and the Customer shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.
20.2. The Customer agrees that any legal action, lawsuit, collection proceeding, arbitration, or other dispute resolution proceeding shall be brought exclusively in a court of competent jurisdiction located in Nassau County, New York.
20.3. The Customer expressly consents to the personal jurisdiction and venue of such courts and waives any objection based upon inconvenient forum, lack of jurisdiction, or improper venue.
20.4. Nothing contained herein shall limit UTS's right to pursue collection actions, injunctions, lien enforcement actions, or other remedies in any jurisdiction were permitted by law.
21. Consequential Damages Waiver
21.1. Customer acknowledges that technology systems are complex and that failures, interruptions, incompatibilities, and unforeseen events may occur despite reasonable care.
21.2. In no event shall UTS be liable for any indirect, incidental, consequential, special, punitive, exemplary, or speculative damages arising from or related to any service provided.
21.3. Such excluded damages include but are not limited to:
Loss of profits
Loss of business opportunities
Loss of revenue
Loss of productivity
Loss of contracts
Loss of customers
Loss of goodwill
Business interruption
Loss of use of equipment
Loss of data
Loss of anticipated savings
Increased operating expenses
21.4. This limitation shall apply regardless of the legal theory asserted, including contract, tort, negligence, strict liability, warranty, or otherwise.
22. Network and Cybersecurity Disclaimer
22.1. UTS may provide cybersecurity services, antivirus management, firewall management, intrusion prevention, vulnerability mitigation, security monitoring, endpoint protection, backup solutions, network monitoring, cloud security services, and related services.
22.2. Customer acknowledges that no cybersecurity solution, software application, monitoring service, firewall, antivirus platform, backup solution, cloud service, or security product can guarantee complete protection against cyber threats.
22.3. UTS does not guarantee protection from:
Malware
Viruses
Ransomware
Spyware
Phishing attacks
Social engineering attacks
Credential theft
Account compromise
Insider threats
Zero-day vulnerabilities
Advanced persistent threats
Nation-state attacks
Unauthorized access
Data breaches
Future vulnerabilities
22.4. Customer acknowledges that cybersecurity is a shared responsibility and agrees to maintain secure passwords, software updates, employee training, and reasonable security practices.
22.5. UTS shall not be liable for security incidents, breaches, data loss, downtime, financial losses, regulatory penalties, reputational damage, or other consequences resulting from cyberattacks or unauthorized access.
23. Customer-Supplied Equipment and Software
23.1. Customer may elect to provide hardware, software, licenses, networking equipment, surveillance equipment, storage devices, peripherals, cloud services, or other components for installation or configuration.
23.2. UTS makes no representation or warranty regarding:
Compatibility
Reliability
Manufacturer support
Performance
Fitness for purpose
Security
Functionality
of any customer-supplied equipment or software.
23.3. UTS shall not be liable for delays, failures, incompatibilities, performance limitations, warranty disputes, manufacturer defects, licensing issues, or data loss associated with customer-provided products.
23.4. Additional labor charges may apply if customer-provided equipment requires additional troubleshooting, replacement, reconfiguration, or customization.
24. Managed Services Cancellation
24.1. For recurring services including but not limited to managed IT services, antivirus management, monitoring services, backup services, cloud services, hosted services, maintenance agreements, help desk services, remote monitoring, and recurring subscriptions, either party may terminate services by providing no less than thirty (30) days written notice.
24.2. Cancellation requests must be submitted in writing by email or other method approved by UTS.
24.3. Cancellation shall not relieve Customer of responsibility for:
Outstanding invoices
Previously incurred charges
Purchased hardware
Purchased software licenses
Contractual commitments
Non-refundable third-party fees
24.4. UTS reserves the right to immediately terminate services for non-payment, fraud, abuse, unlawful activity, threats, harassment, or material breach of these Terms.
25. Force Majeure
25.1. UTS shall not be liable for delays, interruptions, inability to perform, service outages, missed deadlines, equipment shortages, or failures caused by circumstances beyond its reasonable control.
25.2. Such events include but are not limited to:
Natural disasters
Hurricanes
Floods
Fires
Severe weather
Utility failures
Internet outages
Telecommunications outages
Labor disputes
Supply chain disruptions
Government actions
Acts of terrorism
Civil unrest
Pandemics
Epidemics
Cyberattacks
Vendor outages
Transportation disruptions
25.3. Performance deadlines shall automatically be extended for the duration of any Force Majeure event.
25.4. UTS shall not be responsible for damages arising from Force Majeure events.
26. Pre-Existing Device Conditions
26.1. Customer acknowledges that devices presented for service may contain hidden defects, liquid damage, corrosion, malware infections, failing components, damaged connectors, prior repair attempts, software corruption, manufacturer defects, physical damage, electrical damage, or other conditions that may not be immediately apparent.
26.2. During the course of diagnostics, repair, upgrades, software installation, operating system reinstallation, data recovery, hardware replacement, soldering, cleaning, or other service activities, previously unknown conditions may become apparent.
26.3. Customer understands that devices with liquid damage, corrosion, power issues, failed storage devices, damaged motherboards, or failing components carry an increased risk of complete failure during or after service.
26.4. UTS shall not be liable for failures resulting from pre-existing conditions, hidden defects, component degradation, manufacturing defects, prior repairs, accidental damage, or conditions beyond its control.
26.5. Customer acknowledges that some devices may become non-functional despite reasonable repair efforts due to underlying issues that existed before service began.
27. Software Licensing
27.1. Customer represents and warrants that all software provided to UTS or requested to be installed by UTS is properly licensed and legally obtained.
27.2. UTS will not knowingly install, distribute, activate, duplicate, or facilitate the use of pirated, counterfeit, unauthorized, or illegally obtained software.
27.3. Customer is solely responsible for maintaining valid licenses, subscriptions, activation keys, user accounts, and software entitlements.
27.4. UTS shall not be responsible for software deactivation, account suspensions, licensing failures, activation errors, or compliance issues resulting from invalid or expired licenses.
27.5. If UTS discovers software believed to be unlicensed, counterfeit, or unlawfully obtained, UTS reserves the right to refuse installation, remove such software, discontinue services, or report violations where required by law.
28. Backup and Data Recovery Services
28.1. Backup services, synchronization services, migration services, cloud backup services, imaging services, cloning services, and data recovery services are provided on a best-effort basis.
28.2. Customer acknowledges that data recovery and backup operations involve inherent risks and that complete recovery can never be guaranteed.
28.3. Even when backup services are purchased, UTS does not guarantee that all files, emails, databases, photographs, videos, records, applications, settings, or other information can be successfully backed up, transferred, restored, recovered, or preserved.
28.4. Customer understands that backup systems may fail due to:
Hardware failure
Software corruption
Encryption
Malware
Ransomware
Human error
Vendor outages
Internet interruptions
Account issues
Third-party failures
28.5. UTS shall not be liable for any data loss, incomplete recovery, failed restoration, corruption, downtime, or consequential damages arising from backup or recovery services.
29. Electronic Communications Consent
29.1. Customer consents to receive invoices, estimates, service notifications, payment reminders, collection notices, contracts, service reports, maintenance notifications, and other communications electronically.
29.2. Communications may be delivered through:
- Text message (SMS)
- Electronic signature platforms
- Customer portals
- Automated systems
- Other electronic means
29.3. Electronic communications shall be deemed equivalent to written communications and shall satisfy any legal requirement for written notice where permitted by law.
29.4. Customer is responsible for maintaining accurate contact information and monitoring communications sent by UTS.
29.5. UTS shall not be responsible for missed communications resulting from spam filtering, incorrect contact information, service interruptions, or customer failure to monitor communications.
30. Attorney's Fees and Collection Costs
30.1. In the event UTS is required to pursue collection efforts, litigation, arbitration, mediation, lien enforcement, or other legal proceedings relating to unpaid balances, Customer agrees to pay all reasonable costs incurred by UTS.
30.2. Such costs may include but are not limited to:
Attorney's fees
Court costs
Filing fees
Collection agency fees
Process server fees
Expert witness fees
Investigation expenses
Administrative costs
30.3. Customer agrees that these costs shall be added to any outstanding balance to the fullest extent permitted by applicable law.
30.4. UTS shall not be required to exhaust all collection remedies before pursuing legal action.
31. Photo Documentation Authorization
31.1. Customer authorizes UTS to photograph, video record, scan, document, inventory, and otherwise record equipment, installations, serial numbers, asset tags, damage, cabling, configurations, software installations, surveillance systems, networking equipment, and completed work.
31.2. Such documentation may be used for:
Service records
Diagnostics
Repair verification
Quality assurance
Insurance claims
Warranty support
Internal training
Legal compliance
Collection matters
Dispute resolution
31.3. Documentation created by UTS shall remain the property of UTS.
31.4. UTS may retain such records indefinitely or for such period as deemed necessary for business, legal, insurance, warranty, or operational purposes.
31. Severability
32.1. If any provision of these Terms and Conditions is determined by a court of competent jurisdiction to be invalid, illegal, unenforceable, or contrary to law, such provision shall be modified only to the extent necessary to make it enforceable.
32.2. The remaining provisions shall remain in full force and effect and shall not be affected by the invalidity of any individual provision.
32.3. The parties agree that any unenforceable provision shall be interpreted in a manner that most closely reflects the original intent of the provision while complying with applicable law.
33. Entire Agreement
33.1. These Terms and Conditions constitute the entire agreement between Ultimate Technology Services and the Customer regarding the services provided.
33.2. These Terms supersede all prior oral agreements, written agreements, communications, representations, proposals, discussions, understandings, or negotiations relating to the services provided.
33.3. No verbal statement, employee representation, estimate, proposal, advertisement, website content, or other communication shall modify these Terms unless expressly agreed to in writing by an authorized representative of UTS.
33.4. Any waiver of any provision of these Terms shall not constitute a continuing waiver of any other provision.
34. Contact Information
Ultimate Technology Services
Email: Info@ultimateTechnologyservice.com
Phone: 516-361-6385
Website: www.ultimatetechnologyservice.com
